To register for online services, you must have a personal email address and mobile number you can provide to register with. Below are some reasons why you might be having difficulties with registering for online banking:

• User ID is unavailable – if you receive this message while entering a Username, this means that someone else already owns this username and you will have to try again until your Username is unique.
• This email address is already registered – if you receive this message when entering your email, you most likely have previously registered for online banking and it is still active. Please contact the office and a member of the team will be able to get you logged into your account or will be able to deregister your old details and get you signed up with new details.
• You may be in an area with poor signal/Wi-Fi.

If you have any issues, please either email us at info@ballinacu.ie or contact us on 096 71066.

Our online services team manually approves all online banking registrations during office hours to ensure that all the member information is correct. If the information matches, the team approves the registration, and the member receives their PIN within a couple of minutes. If you have not received your PIN within 48 hours of registering, below are some scenarios which might explain why you have not received your text:

• The date of birth you entered is incorrect - Usually a typo mistake and a member of the team will delete this registration and send an email to the member requesting to send in another register.
• The mobile/email address provided does not match - The member is usually emailed to contact the office and update their contact information. The registration can then be accepted when the member information is updated.
• The member is already registered for online banking - The member is usually emailed to contact the office as they already have online access set up. Members can choose to get logged back into their existing online or to deregister that account and sign up again using new details.
• There may be an issue with your mobile phone provider - This can happen with international numbers in particular. Switching your mobile to airplane mode and then back off airplane mode can reset your mobile. Switching your mobile off and on again can also help. If you still don’t receive a PIN number, please contact the office and a member of the team can look into this for you.

After your first successful log in to the online banking area, you will only need to remember your Username and Password for future log in attempts.

Below are some reasons why you might not be able to log in:

• You are entering an incorrect Username - Your username is case-sensitive and is different from your email address.
• You are entering an incorrect Password - Your password is case-sensitive.
• You are copying and pasting details - Ensure that the exact information is copied, that you have not left out any characters and that you have not copied any extra spaces at the beginning or end of a username/password.
• Your online banking has been suspended - Did you receive an email that your online account has been suspended due to three failed log-in attempts? Has your Credit Union account changed to Dormant? If so phone Ballina Credit Union on 096 71066
• You are using the wrong website/app – Make sure that you are using Ballina Credit Union’s CU Online banking service or most up-to-date app.
• The website/app might be down for maintenance - If given advance notice, we will always report upcoming downtime on our social media pages and on the website/app.

Your username was created when registering for online banking. You will not be able to log into your online area by entering your email address.

However, if you click the Log In button and then the Forgot Username button, you will be able to get a Username reminder sent to your email address. You can also ring into the office and a member of the team will be able to confirm your username over the phone.

Your password was created when registering for online banking. If you click the Log In button and then the Forgot Password button, you will be able to change your password yourself.

To do this, you will have to enter your Username, Date of Birth and Memorable Word. If all three pieces of information are correct, you will be able to request an OTP (One-Time Passcode) and update your password. If this does not work, you can also ring into the office or email info@ballinacu.ie and a member of the team will be able to reissue you a new temporary password to your email address.

CU Online+ is loaded with the latest security features to ensure the safety and protection of your data. With this in place you can use CU Online+ in the safe knowledge that your data is in good hands.

Protection of Your Personal Data Using SSL (Secure Socket Layer) Encryption - Industry wide strong level of encryption.

Secure, Three-tiered Login Process - for additional levels of access and security.

OTP (One Time Passcode) and Password - as per industry best practice guidelines.

Firewall Protection - to stop unauthorised access and protect the information on your systems.

Time-out Facility - which automatically signs you out after a period of inactivity (to continue banking online, simply sign in again).

Secure Messaging - all account specific member communication is sent through a secure channel in cuOnline.