In a recent survey, Ballina Credit Union found that almost 60% of its members favoured digital channels as their preferred way to carry out transactions, apply for a loan or open an account. Only 31% would choose to call in to their Ballina Credit Union office, and just 10% preferred to do business by phone.
Now Ballina Credit Union has launched a new mobile app which allows members to check their balances, make transfers and access loan rates, among many other features.
Ballina Credit Union is a completely autonomous business, with all policies made by a local Board of Directors. Unlike the banks, BCU makes its decisions based on the unique needs of its members in Ballina, North Mayo and West Sligo.
"As a result of feedback from members, the credit union decided to invest further in new technology," said the CEO of Ballina Credit Union, Michael Ferguson.
"Our new app provides the ability to use biometrics for fingerprint login, allows you to create payees to make payments to any other bank or company and has shortcut buttons on each screen to increase the user's speed of transacting," he said.
Among the other features offered includes the option for a member to use the loan calculator and view information on previous loans, or even to upload documents via the app to update their ID and address.
"We will continue to respond to the needs of our members and are looking at further enhancements of services in the coming months," said Chairperson of Ballina Credit Union, Mark Winters.
"This mobile app brings the digital experience for our members to a new level entirely. It gives them a user-friendly way to do everything that you would expect from a banking app on your phone, including fund transfers, statement downloads and loan applications."
Another important feature of the app - particularly during the restrictions imposed by Covid-19 - is that members can sign forms digitally.
A member can also view and create statements and update their security details via the app, their username or pin.
The new app is available by searching 'Ballina Credit Union' on the Playstore and Appstore.